Privacy Policy

1. Who We Are

Day 1 Courier Service LLC ("Company," "we," "our," or "us") operates at day1courierservice.com. We provide same-day courier and delivery services throughout New Jersey, New York, and Pennsylvania. This Privacy Policy explains how we collect, use, and protect information when you use our website or services.

2. Information We Collect

Information You Provide

• Contact information — Name, email address, phone number, company name
• Shipment details — Pickup and delivery addresses, package description, service type, requested date/time
• Payment information — Processed securely through Stripe; we do not store full card numbers on our servers
• Communications — Messages you send via email or our contact forms

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referring URL (how you arrived at our site)

3. How We Use Your Information

We use collected information to:

• Process and fulfill your delivery requests
• Generate quotes and invoices
• Communicate with you about your shipments (email, SMS)
• Send service-related notifications and confirmations
• Improve our website and service offerings
• Comply with legal obligations and law enforcement requests
• Prevent fraud and ensure the security of our services

We do not sell your personal information to third parties for marketing purposes.

4. Information Sharing

We share information only in the following circumstances:

• Delivery fulfillment — Drivers and dispatch staff receive shipment details necessary to complete your delivery
• Service providers — Trusted third parties who assist in operating our website and services (e.g., Stripe for payments, Twilio for SMS notifications, Mapbox for routing) under strict confidentiality agreements
• Legal requirements — When required by law, subpoena, court order, or to protect the rights, property, or safety of Day 1 Courier Service, our clients, or the public
• Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records are typically retained for a minimum of 3 years.

6. Data Security

We implement industry-standard security measures to protect your information, including encrypted transmission (HTTPS), secure payment processing through Stripe (PCI-DSS compliant), and restricted access to customer data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. SMS & Email Communications

By providing your phone number or email address, you consent to receive transactional communications related to your service requests, including quote notifications, delivery confirmations, and invoice alerts. You may opt out of non-essential communications at any time by contacting us.

We do not use your information for unsolicited marketing without your explicit consent.

8. Your Rights (New Jersey Residents)

Under applicable New Jersey and federal privacy laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of certain data uses

To exercise these rights, contact us at support@day1courierservice.com. We will respond within 30 days.

9. Cookies

Our website uses minimal cookies for essential functionality (e.g., form sessions). We do not use tracking or advertising cookies. You may disable cookies in your browser settings, though this may affect some site functionality.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised Policy.

13. Contact Us

For privacy-related questions or to exercise your rights:

• Email: support@day1courierservice.com
• Website: day1courierservice.com

Last updated: October 9, 2026. This policy is intended to be compliant with applicable New Jersey and federal privacy regulations. Consult a licensed attorney for legal counsel specific to your business.